Lunar Luxe Hoops - Moonlit Silver

🔄 Refund & Cancellation Policy

At Sugar N Shine, we want you to be fully satisfied with your purchase. Below is our refund and cancellation policy, tailored to ensure a smooth and transparent experience.

🗓️ 7-Day Return Window

We offer a 7-day return policy on eligible products. You have 7 days from the date of delivery to request a return. Please read the product-specific guidelines below.

💰 Partial COD (Cash on Delivery) Orders

• For Partial COD orders, a small amount is paid upfront, and the balance is paid at delivery.
• If the parcel is refused and returned:
  • Partial advance is non-refundable
  • However, we offer one free resend, provided the customer covers return courier charges

📦 Standard Refund & Cancellation Policy

We offer full or partial refunds under the following conditions:

• Lost in Transit: You may choose a refund or free resend. Process and credit will be done in 5–9 business days.
• Damaged or Incorrect Items: Email us photo evidence and we’ll issue a full refund.
• Incorrect Address or Non-availability: If your parcel is returned due to address errors or no one being available to receive it, you'll need to pay the shipping fees to resend it.

📬 How to Request a Return

To initiate a return:

1. Email us at info@sugarnshine.com
2. Once approved, we’ll send you the return instructions and a shipping label
3. Do not send any item back without prior approval — it will not be processed

💳 Refund Timeline

Once we receive and inspect your returned item, your refund will be processed within 7 business days. You can expect to receive the payment via your original payment method within an additional 5 working days. If your refund hasn't arrived within 15 business days of processing, please contact us at info@sugarnshine.com for assistance.

📞 Contact Information

For any refund, return, or cancellation-related queries:

• 📧 Email: info@sugarnshine.com
• 📞 Phone/WhatsApp: +91 88791 10055
• 🌐 Website: www.sugarnshine.com

We’re here to help!