Shipping & Delivery Policy

Last updated: 29 September 2026

This policy applies to all orders placed on www.sugarnshine.com (the "Website"), owned and operated by SNS Consumer Products Private Limited ("we", "us", "our") under the brand Sugar N Shine.

Registered Office: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
GSTIN: 27ABUCS5305A1ZC

1. Shipping Coverage

We currently ship to serviceable pin codes across India. We do not ship outside India at present. If your pin code is not serviceable by our courier partners, we will inform you and refund any amount paid in full.

2. Shipping Charges

  • Free shipping on all orders above ₹499.
  • For orders below ₹499, a shipping charge will apply. The exact amount is shown at checkout before you pay.
  • Cash on Delivery (COD) and Partial COD orders may carry an additional handling fee, which is also shown at checkout.

3. Order Processing

  • Order verification: After you place an order, our team verifies your name, address and contact details to ensure accurate delivery. We may contact you by phone, SMS or WhatsApp to confirm your order.
  • Dispatch: Verified orders are dispatched within 1–2 working days (Monday to Saturday, excluding public holidays).
  • Cancellation: Orders can be cancelled at any time before dispatch. Once dispatched, an order cannot be cancelled. Please see our Refund, Return & Cancellation Policy for details.

4. Delivery Timelines

Once dispatched, orders are usually delivered within 3–7 working days, depending on your location:

  • Metro cities: 3–5 working days
  • Other cities and towns: 5–7 working days
  • Remote areas, North-East India and Jammu & Kashmir: may take up to 10 working days

These timelines are estimates. Delivery may be delayed by factors outside our control, such as weather, natural events, strikes, public holidays, local restrictions or courier delays. We will keep you informed of any significant delay.

5. Courier Partners

We ship through reputed courier and logistics partners, including Shiprocket, Blue Dart and Amazon Shipping. The courier partner for your order is chosen based on your pin code and availability.

6. Order Tracking

Once your order is dispatched, you will receive a tracking (AWB) number and tracking link by email, SMS or WhatsApp. You can use it to check the live status of your shipment on the courier partner's website.

If you have not received your tracking details within 2 working days of placing your order, please contact us.

7. Multiple Shipments

If your order contains several items, they may occasionally be shipped in separate packages, depending on stock availability. You will receive tracking details for each package. No additional shipping charge will be applied.

8. Delivery Attempts and Undelivered Orders

  • Our courier partners will usually make up to 3 delivery attempts. Please make sure your address and phone number are correct and that someone is available to receive the parcel.
  • If an order is returned to us because of an incorrect or incomplete address, or because the recipient was unavailable or refused the parcel, it will be handled as per our Refund, Return & Cancellation Policy. Re-shipping in such cases is subject to payment of the applicable shipping charges.

9. Damaged Packages and Lost Shipments

  • Please do not accept a parcel if the outer packaging is visibly tampered with or badly damaged. If you have accepted it, report the issue within 48 hours of delivery with photographs and, where possible, an unboxing video.
  • If a shipment is confirmed lost in transit by our courier partner, we will offer a free re-shipment or a full refund, at your choice.

For full details, please refer to our Refund, Return & Cancellation Policy.

10. Grievance Officer

If you are not satisfied with the resolution of a shipping or delivery issue, you may contact our Grievance Officer:

Name: Jigar Suchak
Designation: Office Head
Company: SNS Consumer Products Private Limited
Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
Email: info@sugarnshine.com
Phone: +91 98202 92007
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

11. Contact Us

SNS Consumer Products Private Limited (Sugar N Shine)
Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
Email: info@sugarnshine.com
Phone: +91 98202 92007
WhatsApp: +91 88791 10055
Website: www.sugarnshine.com