📦 Frequently Asked Questions (FAQ)
To give you the best shopping experience, we’ve answered some of the most common questions below. If you have any other queries, we’re just a message away!
🗺️ Where do you ship from?
We ship all our products directly from our warehouse in Rajasthan, India.
💵 Is COD (Cash on Delivery) available?
Yes, Cash on Delivery is available on most orders.
⏱️ How long will my order take to arrive?
Orders usually arrive within 3–8 business days, depending on your location and product availability.
🚚 Is shipping really free?
Yes! We offer FREE shipping all across India.
🔁 What if I face an issue with the product? Do you offer returns or refunds?
Yes, we offer a 7-day return and refund policy. For complete details, please refer to our Return & Refund Policy.
📦 When will I get my tracking number?
Tracking details are shared within 1–2 business days after your order is placed.
📍 Where is your company located?
We are proudly based in Rajasthan, India.
📩 Will I receive a confirmation after placing my order?
Yes, you will receive an order confirmation email or message immediately after checkout. If you don't receive it within 12 hours, please contact us.
🛠️ Who do I contact if I have an issue with my order?
You can email us at info@sugarnshine.com or WhatsApp/Call us at +91 88791 10055.
💳 What payment methods do you accept?
We accept all major Credit/Debit Cards, UPI, Net Banking, and also offer Cash on Delivery.
🔒 Is checkout on your site safe and secure?
Absolutely. We use secure payment gateways and SSL encryption to ensure your data stays protected.
❌ How can I cancel my order?
To cancel your order, please contact us within 12 hours of placing it. Email us your order number at info@sugarnshine.com or call us at +91 88791 10055.
