Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how SNS Consumer Products Private Limited ("we", "us", "our"), the company that owns and operates the brand Sugar N Shine and the website www.sugarnshine.com (the "Website"), collects, uses, shares and protects your personal data when you visit the Website, buy our products or contact us.

Registered Office: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
GSTIN: 27ABUCS5305A1ZC

1. What Personal Data We Collect

Information you give us:

  • Name, email address, phone number, billing and shipping addresses
  • Account details, if you create an account (login details, wishlist, order history)
  • Messages you send us by email, phone, WhatsApp or social media
  • Product reviews, ratings and photos you choose to submit
  • Skin, hair or scalp details you choose to share with us when you ask for product advice (we ask for these only when needed and use them only to answer your question)

Order and payment information: Products bought, order value, and payment status. Card, UPI, net-banking and wallet payments are processed by our payment gateway PayU. We do not store your full card details, CVV or UPI PIN on our servers.

Information collected automatically (Device Information): IP address, browser and device type, time zone, pages viewed, referring websites and how you interact with the Website. We collect this through cookies, log files, pixels and similar technologies (see Section 5).

2. How We Use Your Personal Data

  • To process, pack, ship and deliver your orders and to send order confirmations, invoices and delivery updates
  • To process payments and refunds, and to prevent fraud
  • To respond to your questions, complaints, return and refund requests
  • To manage your account and wishlist
  • To improve our Website, products and customer experience
  • To send you offers, new launches and cart reminders by email, SMS or WhatsApp, only if you have agreed to receive them
  • To show you relevant ads on platforms like Facebook, Instagram and Google, only if you have accepted marketing cookies
  • To comply with the law, including tax, accounting and consumer protection laws

We use your data only for the purpose it was collected for, or for purposes allowed by law.

3. Your Consent

We use your personal data for order-related purposes because it is needed to complete your purchase. For marketing messages, advertising cookies and optional information, we ask for your separate consent. You can withdraw your consent at any time by:

  • clicking "unsubscribe" in any marketing email,
  • replying STOP to our SMS or WhatsApp messages,
  • changing your cookie preferences on the Website, or
  • writing to us at info@sugarnshine.com.

Withdrawing consent does not affect processing already done, and will not affect orders you have already placed.

4. Who We Share Your Data With

We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only to the extent needed:

  • Shopify – our online store platform (Shopify Privacy Policy)
  • PayU – payment gateway for processing payments and refunds (PayU Privacy Policy)
  • Courier and logistics partners – Shiprocket, Blue Dart and Amazon Shipping – to deliver your orders
  • Meta (WhatsApp, Facebook, Instagram) – for customer support and, with your consent, advertising
  • Google (Analytics and Ads) – to understand Website usage and, with your consent, advertising (Google Privacy Policy | Google Analytics Opt-out)
  • Email/SMS service providers – to send order updates and, with your consent, marketing messages

We may also share data with government or law enforcement authorities when required by law, or to protect our legal rights.

Data stored outside India: Some of our service providers (such as Shopify and Google) may store or process data on servers outside India. Such transfers are made only as permitted under Indian law.

5. Cookies and Advertising

We use:

  • Essential cookies – needed for the cart, checkout and login to work
  • Analytics cookies – to understand how visitors use the Website
  • Marketing cookies – to show you interest-based ads on Facebook, Instagram and Google

Analytics and marketing cookies are used only with your consent through our cookie banner. You can also manage ad preferences directly on Facebook and Google, or block cookies in your browser settings (some parts of the Website may not work properly if you do).

Do Not Track: Our Website does not currently change its behaviour based on "Do Not Track" signals from your browser.

6. How Long We Keep Your Data

  • Order, invoice and payment records: kept for the period required under GST, tax and accounting laws (generally up to 8 years).
  • Account data: kept while your account is active. If you ask us to delete it, or if it is unused for a long period, we will delete it unless the law requires us to keep it.
  • Marketing data: kept until you withdraw consent or unsubscribe.

Once data is no longer needed, we delete it or make it anonymous.

7. How We Protect Your Data

We use reasonable security measures to protect your data, including SSL encryption on the Website, PCI-DSS compliant payment processing through PayU, and access to customer data only for staff and partners who need it. If a personal data breach occurs, we will inform affected users and the relevant authorities as required by law.

8. Your Rights

You have the right to:

  • get a summary of the personal data we hold about you and how it is used
  • ask us to correct, complete or update your data
  • ask us to delete your data (except where the law requires us to keep it)
  • withdraw consent at any time
  • nominate another person to exercise these rights in case of your death or incapacity
  • raise a complaint with our Grievance Officer (Section 10)

To use any of these rights, email info@sugarnshine.com or call +91 98202 92007. We may need to verify your identity before acting on your request.

9. Children

Our Website and products are intended for users who are 18 years or older. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a minor has shared data with us, please contact us and we will delete it.

10. Grievance Officer

In line with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Name: Jigar Suchak
Designation: Office Head
Company: SNS Consumer Products Private Limited
Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
Email: info@sugarnshine.com
Phone: +91 98202 92007
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM

We will acknowledge your complaint within 48 hours and try to resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or in our business. The updated version will be posted on this page with a new "Last updated" date. For major changes, we will inform you by email or through a notice on the Website.

12. Contact Us

SNS Consumer Products Private Limited (Sugar N Shine)
📍 Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
🧾 GSTIN: 27ABUCS5305A1ZC
📧 Email: info@sugarnshine.com
📞 Phone: +91 98202 92007
💬 WhatsApp: +91 88791 10055
🌐 Website: www.sugarnshine.com