Terms of Service
Last updated: 29 September 2026
These Terms of Service ("Terms") govern your use of www.sugarnshine.com (the "Website") and your purchase of products from us. The Website and the brand Sugar N Shine are owned and operated by SNS Consumer Products Private Limited, a company incorporated in India ("Company", "we", "us", "our").
Registered Office: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
GSTIN: 27ABUCS5305A1ZC
By accessing the Website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping & Delivery Policy and Refund, Return & Cancellation Policy. If you do not agree, please do not use the Website.
1. Eligibility
You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order on the Website. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian.
2. Your Account
- You agree to provide accurate, current and complete information when creating an account or placing an order, and to keep it updated.
- You are responsible for keeping your login details confidential and for all activity under your account.
- We may suspend or close accounts that contain false information or are used in breach of these Terms.
3. Products and Use
- Our products are cosmetic and personal care products intended for external use only, as described on the product label and page.
- Product descriptions, benefits and usage instructions are for general information and are not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease.
- Please read the full ingredient list before use and do a patch test before first use. If you have sensitive skin, allergies, a medical condition, or are pregnant or breastfeeding, please consult a doctor before use. Discontinue use if irritation occurs.
- Results may vary from person to person. Testimonials and reviews on the Website reflect individual experiences.
- We try to display product colours, images and packaging accurately, but actual products may vary slightly due to screen settings or packaging updates.
4. Pricing and Payment
- All prices are in Indian Rupees (INR) and are inclusive of applicable GST, unless stated otherwise. Shipping charges, if any, are shown at checkout.
- Prices and offers may change without notice. The price applicable to your order is the price shown at the time you place it.
- If a product is listed at an incorrect price due to a technical or typographical error, we may cancel the order and refund any amount paid in full.
- Online payments are processed securely through our payment gateway, PayU. We accept credit and debit cards, UPI, net banking, wallets and other methods shown at checkout. We do not store your card details.
- Cash on Delivery (COD) and Partial COD may be available on selected orders and pin codes, subject to the terms in our Refund, Return & Cancellation Policy.
- A GST invoice is issued for every order.
5. Orders
- Your order is an offer to buy. It is accepted only when the order is dispatched.
- We may refuse, limit or cancel any order, including for reasons of stock availability, pricing errors, incorrect or incomplete information, suspected fraud, or bulk or resale purchases. If an order is cancelled by us, any amount paid will be refunded in full.
- Shipping, delivery, cancellation, returns and refunds are governed by our Shipping & Delivery Policy and our Refund, Return & Cancellation Policy.
6. Offers and Discount Codes
Discount codes and promotional offers are subject to their stated terms, are valid for a limited period, cannot be exchanged for cash, and cannot be combined unless stated. We may withdraw or modify any offer at any time and cancel orders placed through misuse of an offer.
7. Intellectual Property
All content on the Website, including the Sugar N Shine and SNS Revive names and logos, product names, text, images, graphics, videos and design, is owned by or licensed to the Company and is protected by Indian intellectual property laws. You may not copy, reproduce, modify, distribute or use any content for commercial purposes without our prior written permission.
8. Reviews and User Content
- Reviews, photos, comments and suggestions you submit must be genuine, based on your own experience, and must not be false, abusive, defamatory, obscene or unlawful, or infringe anyone else's rights.
- By submitting content, you grant us a non-exclusive, royalty-free right to use, display and share it on the Website and our social media channels.
- We may moderate, edit or remove any content at our discretion.
9. Prohibited Use
You agree not to use the Website to: break any law; commit fraud or place fake orders; upload viruses or harmful code; attempt to gain unauthorised access to our systems; scrape or copy content using automated tools; or harass or impersonate any person. We may suspend or terminate your access if you breach these Terms.
10. Third-Party Services and Links
Our Website is hosted on Shopify and uses third-party services such as payment gateways and courier partners. The Website may also contain links to third-party websites. We are not responsible for the content, policies or practices of third parties, and your use of them is subject to their own terms.
11. Disclaimer
The Website and its content are provided on an "as is" and "as available" basis. While we try to keep information accurate and up to date, we do not guarantee that the Website will be uninterrupted, error-free or free of harmful components. We may correct errors or update information at any time, including after an order has been placed.
12. Limitation of Liability
To the extent permitted by law, the Company, its directors, employees and partners will not be liable for any indirect, incidental or consequential loss arising from your use of the Website or our products, including loss caused by use of a product contrary to its instructions or without a patch test. In any case, our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
13. Indemnity
You agree to indemnify and hold harmless the Company, its directors, employees and partners from any claim, loss or expense arising from your breach of these Terms or your violation of any law or the rights of any third party.
14. Force Majeure
We will not be responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government action, courier disruptions or technical failures.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to your rights under consumer protection law, any dispute arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. We encourage you to first contact our Grievance Officer so we can try to resolve the matter amicably.
16. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. The Terms in force on the date of your order will apply to that order.
17. Severability and Entire Agreement
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply. These Terms, together with the policies referred to above, form the entire agreement between you and the Company regarding your use of the Website.
18. Grievance Officer
Name: Jigar Suchak
Designation: Office Head
Company: SNS Consumer Products Private Limited
Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
Email: info@sugarnshine.com
Phone: +91 98202 92007
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
19. Contact Us
SNS Consumer Products Private Limited (Sugar N Shine)
Address: D-4, Plot No. 28, Tapasya CHS, Hanuman Galli, Gorai-1, Borivali (West), Mumbai – 400091, Maharashtra, India
Email: info@sugarnshine.com
Phone: +91 98202 92007
WhatsApp: +91 88791 10055
Website: www.sugarnshine.com
